Refund policy

Our 30-day Paw Approval. We want every Moxipaw product to earn its spot in your home. If something isn't right, you have 30 days from the date your order is delivered to let us know.

Damaged, defective or wrong item

If your order arrives damaged, stops working because of a defect, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem. We'll send a free replacement or give you a full refund — your choice. In most cases you won't need to send anything back.

Your pet won't use it

Pets can be picky. If your pet still won't use the product after giving it a fair try, email us within 30 days of delivery with your order number and a photo of the item. We'll refund the price of the product.

We may ask you to return the item before we issue the refund. If so, we'll email you the return address and instructions. Please don't send items to any other address — returns sent without our instructions can't be processed.
When a return is required for a reason other than damage, defect or our mistake, return shipping is paid by you.
Returned items should be clean, with all parts included (for fountains: pump, filter and cable or adapter).

What we can't refund

Requests made more than 30 days after delivery.
Damage caused by misuse, accidents or normal wear (for example, chewed or scratched beds, or a pump run without water).
Replacement filters that have been opened and used.

Bundles and multi-packs

If one item in a bundle or multi-pack is damaged or defective, we'll replace or refund that item. For "pet won't use it" refunds on a bundle, we refund the items you return, based on their share of the bundle price.

Refunds

Approved refunds go back to your original payment method within 5–10 business days. Your bank or card issuer may take a few extra days to show it. Shipping on Moxipaw orders is free, so there are no shipping charges to refund.