Privacy policy

This Privacy Policy explains how Moxipaw, operated by Brightsea Commerce LLC ("Moxipaw", "we", "us"), collects, uses and shares your personal information when you visit or buy from moxipaw.store (the "Site").

Information we collect

Order information: name, billing and shipping address, email, phone number and order details. Payment card details are processed by our payment providers — we never see or store your full card number.
Device and usage information: IP address, browser type, pages viewed, referring website and how you interact with the Site, collected through cookies, pixels and similar technologies.
Communications: messages you send us, and your email address if you sign up for our newsletter.

How we use your information

To process, ship and track your orders, and to handle returns and refunds.
To answer your questions and provide customer support.
To send marketing emails, only if you opted in. You can unsubscribe at any time using the link in every email.
To measure and improve the Site and our advertising, and to prevent fraud.

We share personal information only with service providers that help us run the store, such as:

Shopify, which hosts our store and processes checkout.
Payment processors, such as Shopify Payments and PayPal.
Fulfillment partners and shipping carriers, which receive your name, address and order details to deliver your order.
Email and advertising platforms, such as Klaviyo, Meta (Facebook and Instagram) and Google, to send emails you opted into and to measure and show ads.

We may also share information when required by law or to protect our rights. We do not sell your personal information for money.

Cookies and advertising

We use cookies and pixels (including the Meta Pixel) to remember your cart, understand how the Site is used and show relevant ads. You can control cookies in your browser settings and opt out of interest-based ads at aboutads.info/choices and youradchoices.ca.

Your rights

Depending on where you live (for example, California or Canada), you may have the right to access, correct or delete your personal information, and to opt out of the use of your information for targeted advertising. To make a request, email support@moxipaw.store. We'll respond within the time required by law and won't treat you differently for using these rights.

Data retention

We keep order information for as long as we need it for our records, tax and legal obligations, then delete or anonymize it.

Children

The Site is not intended for children under 13, and we don't knowingly collect their personal information.

International transfers

Our service providers may store and process information outside your country, including in the United States. We use providers that protect your information as described in this policy.