Where do you ship, and how long does it take?
Free tracked shipping to the US and Canada. Orders ship in 1–3 business days and arrive in 5–12 business days depending on the product — the exact window is shown on each product page. Delivery to Canada can take a few extra days.
What is the 30-day Paw Approval?
If your order arrives damaged, defective or wrong, or your pet won't use it, email support@moxipaw.store within 30 days of delivery. See our Refund & Return Policy for details.
Fountain or bed — which should I buy first?
A FlowBowl if your pet ignores the water bowl; a Hideout Donut or Couch Nest if they steal your spot on the sofa.
Are the photos the real products?
Yes — every product page shows the item we ship. Some color options are shown as color previews of the same product.
How do I clean a FlowBowl?
Lift off the pump unit, rinse the steel bowl and refill. Swap the filter about once a month, sooner with several pets.
Can I change or cancel my order?
Email us before it ships and we'll update or cancel it for a full refund.
How do I contact you?
Email support@moxipaw.store — a real person replies within 1 business day.